Return Our approach
Responsible sourcing
We are committed to conducting our sourcing and procurement activities responsibly.
Our approach to sourcing
Our approach aims to reduce risk, enhance resilience, comply with regulations, and deliver greater value to our customers.
We aim to provide excellent services by prioritising responsible practices in all aspects of our business.
By collaborating with supply chain partners, we can address critical issues more effectively and make meaningful progress towards our sustainability goals.
Our responsible sourcing principles
Our principles reflect our commitment to responsible sourcing and ensure we consider environmental and social standards.
They help to ensure we work with suppliers that act with integrity and fairness and adhere to legal and ethical standards.
These principles help us identify and mitigate potential risks, enhance the resilience and sustainability of our supply chain, and ensure the integrity of our products and services.
Learn more about these principles and how we use them to pick suppliers.
We aim to ‘build the right thing’ by sourcing ethically, sustainably, and with long-term value in mind.
It's important that our suppliers provide goods and services which help us meet or exceed customer expectations while minimising environmental impact.
Suppliers must uphold our five core values: honesty, hard work, moral responsibility, togetherness and vitality.
Our supplier relationships are built on trust and transparency, and we encourage them to adopt our ethical standards and follow our code of conduct.
Our suppliers must help drive innovation and continuous improvement for our customers.
We encourage them to propose new technologies and solutions that enhance performance and sustainability.
Everyone we work with must comply with all relevant laws, regulations and internal governance frameworks.
This helps us to manage risk and ensure compliance with environmental, health, safety and labour standards.
It is important to us that we have a positive impact on society and the environment.
That’s why we evaluate suppliers based on their social, environmental and economic impact to ensure they share our values.
